Support Center
Structured IT support for infrastructure, cloud, networking, and cybersecurity environments.
Raise support requests, track incidents, access remote assistance, and understand our support response framework.

Raise a ticket
support@provisiontech.in We respond within SLA based on priority

Support portal
support.provisiontech.in Track incidents and access knowledge base

Call support
Call our recorded line
+91 94038 92477
For urgent P1 and P2 incidents
Before contacting support
Please keep the following information ready while raising a support request.
Device & Issue Information
Business Impact Details
Connectivity & Troubleshooting Status
Contact & Remote Support Availability
Understanding incident priority levels
Incident priority is determined based on business impact, service availability, and number of affected users.
P1 ā Critical šØ
Examples:
Firewall failure
Server crash
Ransomware incident
Impact:
Core business operations severely affected. Immediate response required.
P2 ā High š
Examples:
VPN failure
Multiple users affected
Application disruption
Impact:
Business functionality partially impacted. Prompt resolution required.
P3 ā Medium ā ļø
Examples:
Performance issue
Limited user impact
Printer/app issue
Impact:
Operational issue. Alternatives available, no major business disruption.
P4 ā Low š
Examples:
Password reset
Software installation
Cosmetic issue
Impact:
Minimal business impact. Bearable downtime acceptable.