Support Center

Structured IT support for infrastructure, cloud, networking, and cybersecurity environments.

Raise support requests, track incidents, access remote assistance, and understand our support response framework.

Raise a ticket

support@provisiontech.in We respond within SLA based on priority

Support portal

support.provisiontech.in Track incidents and access knowledge base

Call support

Call our recorded line
+91 94038 92477 For urgent P1 and P2 incidents

Before contacting support

Please keep the following information ready while raising a support request.

Device & Issue Information

Please share the device/system name along with the exact error message or screenshot, and mention when the issue was first noticed. Accurate details help our engineers identify and diagnose the issue faster.

Business Impact Details

Describe how the issue is affecting users, systems, or business operations. Mention whether the issue impacts a single user, multiple users, a department, or a critical business service.

Connectivity & Troubleshooting Status

Please confirm your current internet or VPN connectivity status and mention any troubleshooting steps already attempted, such as restart, reconnect, cache clearing, or cable checks. This helps avoid repeating basic diagnostics.

Contact & Remote Support Availability

Provide your contact number and preferred time for remote support or callback assistance. Please ensure an authorized user is available during the troubleshooting session if remote access is required.

Understanding incident priority levels

Incident priority is determined based on business impact, service availability, and number of affected users.

P1 – Critical 🚨

Examples:
Firewall failure
Server crash
Ransomware incident

Impact:
Core business operations severely affected. Immediate response required.

P2 – High šŸ†˜

Examples:
VPN failure
Multiple users affected
Application disruption

Impact:
Business functionality partially impacted. Prompt resolution required.

P3 – Medium āš ļø

Examples:
Performance issue
Limited user impact
Printer/app issue

Impact:
Operational issue. Alternatives available, no major business disruption.

P4 – Low šŸ‘‹

Examples:
Password reset
Software installation
Cosmetic issue

Impact:
Minimal business impact. Bearable downtime acceptable.

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