Managed IT services that keep everyone working
Keep your technology environment reliable, supported and under control. Provision manages agreed IT operations across infrastructure, networks, endpoints, cloud and user support, with clear responsibilities and service levels.
What we manage
Six areas of IT operations, delivered by our engineering team in Kolkata. Your agreement sets which of them we cover, and to what depth. Security operations such as managed EDR, SIEM monitoring and incident response are a separate service: Managed Cybersecurity Services.
Endpoints and users
Endpoint support, device administration, user assistance and an IT service desk.
- Desktop and laptop issues
- Microsoft 365 and email support
- User, password and access requests
- Application and software problems
- Remote first, on site when required
Servers and storage
Server, virtualisation and storage administration, health monitoring and maintenance.
- Physical and virtual servers
- Storage and virtualisation platforms
- Health and availability monitoring
- Operating system updates
- Capacity and performance checks
Networks and connectivity
LAN, WAN and wireless support, firewall coordination and network troubleshooting.
- LAN, WAN and Wi-Fi support
- Firewall and security device monitoring
- Bandwidth and performance monitoring
- Connectivity troubleshooting
- Network changes, recorded
Cloud and productivity
Microsoft 365, Microsoft Entra ID and supported cloud administration.
- Microsoft 365 administration
- Microsoft Entra ID
- User and licence management
- Cloud service configuration support
Backup and recovery
Backup job monitoring, failure investigation, restore assistance and recovery coordination, within the agreed scope.
- Daily backup job checks
- Failure investigation and follow-up
- Restore assistance
- Restore testing, where agreed
Monitoring and maintenance
Infrastructure monitoring, patching, preventive maintenance and capacity oversight.
- Server, network and resource monitoring
- Patch and update management
- Scheduled preventive maintenance
- Incident detection and escalation
Business benefits of outsourcing your IT
Experienced engineers across every technology you run, without building a specialist team for each one.
Predictable IT costs
An agreed scope and plan turn ad hoc IT spending into a budget you can plan around.
Better-protected systems
Regular patching, monitoring and controlled access keep everyday security in order.
Faster resolution
Ticketing, alerts and clear ownership mean issues are picked up and fixed sooner.
Support that scales
Add users, sites, systems or coverage hours as the business grows.
Business continuity
Monitoring and backup oversight catch problems early, before they turn into outages.
More productive people
Less disruption, so your team can focus on the work of the business.
How we deliver
Every engagement moves through the same four stages, so you always know where things stand and what comes next.
- Stage 1
Onboard
Understand the environment, document assets and dependencies, agree responsibilities and establish access.
- Stage 2
Stabilise
Address immediate issues, review configurations and set up monitoring and support processes.
- Stage 3
Support
Manage agreed incidents, service requests, maintenance and escalations.
- Stage 4
Improve
Review recurring issues, identify risks and recommend practical improvements.
- 1Report
- 2Log
- 3Prioritise
- 4Resolve or escalate
- 5Update
- 6Close
Choose your engagement model
Three ways of working, depending on how much of your IT you want us to own. The exact split is confirmed in your proposal and service agreement.
| Fully managed ITProvision manages the agreed day-to-day IT operations. You keep business ownership, governance and approvals. | Co-managed ITWe work alongside your internal IT team and take responsibility for selected operational areas. | Specialist and project supportDefined technical expertise, implementation help or project-based support. | |
|---|---|---|---|
| Day-to-day IT operations | Provision | Shared | Your team |
| Service desk and user support | Provision | As agreed | Your team |
| Monitoring and maintenance | Provision | As agreed | As agreed |
| Specialist skills and projects | Provision | Provision | Provision |
| Business ownership, governance and approvals | Your team | Your team | Your team |
Managed engagements are offered on three plans, sized to the complexity of your IT. The plan sets the commercial scope; the engagement model sets who does what.
Defined responsibilities. Measurable service. Accountable operations.
Coverage, response targets, escalation and reporting are agreed with each customer and written into the service agreement, along with what Provision does and what stays with you. We do not publish universal response or resolution times.
- Coverage hoursFrom business hours (8x5) to round the clock (24x7), remote and on site, as contracted.
- Priorities and targetsP1 to P4 priorities, with response targets agreed for your environment.
- EscalationTo senior engineers, OEMs and your nominated contacts, according to priority.
- Reporting and reviewsA service report every quarter as standard, with regular service reviews.
- Controlled changesChanges are approved, recorded and documented.
- Authorised accessRemote sessions are tied to a ticket and approved by your team.
What our customers say
Our infrastructure needs span both internal and customer-facing systems across cloud and on-premises environments…
Thorough, detailed, quick to respond and technically proficient are words that come to mind when our organization…
Provision Technologies is a comprehensive IT infrastructure solutions provider.
Questions about managed IT services
What is included in Managed IT Services?
The scope we agree with you: typically the service desk, endpoint and Microsoft 365 support, server and network administration, monitoring, patching and backup job monitoring. Managed EDR, SIEM monitoring and incident response are part of Managed Cybersecurity Services.
Can Provision work with our existing internal IT team?
Yes. In a co-managed engagement we take on selected areas, such as the service desk, monitoring or after-hours cover, while your team keeps the rest.
Do you provide on-site and remote support?
Yes. Most issues are resolved remotely. Engineers visit your premises when the work needs it, according to your agreement and location.
Is 24x7 support available?
Yes, where it is contracted. Cover ranges from business hours (8x5) to round the clock (24x7). Platform monitoring runs continuously, but engineer response follows the hours in your agreement.
How are SLAs and response times defined?
Each priority, P1 to P4, has response and resolution targets written into your agreement. They depend on your coverage hours, locations and environment, so we do not publish standard timings.
Do you provide managed IT services in Kolkata?
Yes. Provision Technologies is based in Rajarhat, Kolkata, and our engineers support organisations across Kolkata and West Bengal remotely and on site. Customers elsewhere in India and abroad are supported remotely, with on-site visits as agreed.
Do you manage our existing IT platforms and infrastructure?
Usually, yes. We work with the servers, networks, cloud services and management tools you already have, and recommend changes only where they help. See also Infrastructure Monitoring and Backup and Disaster Recovery.
Let's make your IT operations more dependable.
Tell us about your current IT environment and the support you need. We will help identify an appropriate service model.