Managed IT and security services, run by engineers who know your setup
Your team should be building the business, not chasing patches and alerts. We run IT and security operations for small, medium and large organisations, from business hours to round the clock, remotely and at your premises, with SLAs and reporting agreed with you.
6 managed services services, one accountable team
Managed IT, managed cybersecurity, SOC implementation and support, infrastructure monitoring, risk assessment and security awareness training under clear SLAs. Managed services by Provision Technologies.
Managed IT Services
Service desk, RMM and on-site support.
Managed Cybersecurity Services
Your security tools run, tuned and reported on.
SOC Implementation & Support
Build, staff and support your own SOC.
Infrastructure Monitoring
Monitoring set up, tuned and acted on.
Risk Assessment
Security and DPDP readiness reviews.
Cybersecurity Awareness Training
Training and phishing simulation.
How our managed services work
Support is delivered remotely and at your premises, with hours set in your contract: anywhere from business hours (8x5) to round the clock (24x7). Response targets for P1 to P4 issues and reporting are agreed in the same contract, with a service report every quarter as standard.
Onboard
We document your estate, access, contacts and escalation paths, and deploy monitoring and management agents.
Stabilise
An initial clean-up of patches, alerts, backups and quick security wins.
Operate
Daily monitoring, ticket handling, patching and maintenance to agreed SLAs.
Report
A service report every quarter as standard, covering tickets, uptime, security and recommendations. More frequent reporting if agreed.
Adjust
Scope and plan change as your IT grows or your needs change.
The problems we hear most
Small teams, growing estates
IT teams are asked to support more devices, users and sites without adding headcount.
Security never sleeps
Threats arrive at night and on weekends, when nobody is watching the consoles.
Skills are hard to hire
Security analysts and senior infrastructure engineers are scarce and expensive to retain.
Unpredictable IT costs
Break-fix support and emergency call-outs make budgeting difficult.
Partnering with Provision gives you
Predictable cost
A plan fee replaces unpredictable break-fix spending.
Access to specialists
Security, network and systems engineers without the hiring burden.
Defined response times
P1 to P4 priority levels with agreed targets, so you know what to expect.
Full transparency
Tickets and work are logged, and reported to you in the agreed reports.
Our technology partners
We resell, implement and support these platforms, and recommend the one that fits your environment and budget, not the one with the best margin.
Selected engagements
Cybersecurity awareness programme for a steel manufacturer
An awareness programme for plant, office and leadership teams, built on a structured curriculum and delivered by practising security engineers.
Endpoint management, service desk and observability for 5,500 devices
A single integrated platform for patching, software deployment, IT service management and full-stack monitoring across a global delivery organisation.
Let's talk about your managed services priorities.
Book a working session with our engineers. You leave with a clear view of risks, options and next steps.