We appreciate your business and strive to provide you with the best IT support experience. To ensure efficient and timely assistance, please follow these guidelines for creating fault tickets for any IT support needs.
How to Create a Fault Ticket:
Contact Information: Before creating a fault ticket, please ensure that we have your current contact information, including a valid email address and phone number.
Email Support: Send an email to [email protected]. Be sure to provide a detailed description of the issue and include relevant information such as error messages, affected devices, and any recent changes.
Support Portal: For urgent or complex issues, visit our support portal at https://support.provisiontech.in. Sign in using your provided credentials or create an account if you haven’t already.
Ticket Details: When creating a fault ticket, provide the following details:
Subject: A concise description of the issue.
Description: Elaborate on the problem, its impact on your operations, and any troubleshooting steps you’ve already taken.
Priority Level: Assign a priority level to your ticket based on the urgency and impact of the issue.
Attachments: If relevant, attach screenshots, log files, or documents that can help our support team understand and resolve the problem more efficiently.
Contact Availability: Specify the best time to contact you for further clarification or assistance.
Confirmation: Once you’ve submitted a ticket, you will receive an automatic acknowledgment email with a unique ticket ID. Please reference this ID in any follow-up communications.
Expectations: Our support team will acknowledge your fault ticket promptly, and we will strive to resolve your issue within the agreed-upon Service Level Agreement (SLA). In case of any updates or changes to your issue, please reply to the automated ticket confirmation email or use the support portal to add comments.
We appreciate your cooperation and timely responses to our queries, as this helps expedite the resolution process. For urgent matters outside of our normal business hours, please contact our emergency support number provided in your service agreement.
Feedback: We highly value your feedback. After the resolution of your issue, you may receive a satisfaction survey. Please take a moment to provide your input so we can continually improve our service.
